Popular Questions
1. What payment methods do you accept?
We accept only PayPal
2. How do I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to track your package.
3. What is your return policy?
We offer a 30-day return policy. Items must be unworn, unwashed, and in their original condition with tags attached. Please check our Returns page for more details.
4. How long does shipping take?
Production time takes 2 to 4 Days and Shipping takes 5-7 business days. You can expect delivery within 7 to 10 Days. Expedited options are available at checkout for faster delivery.
6. What if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer service ( support@thechristmasvibes.com ) within 48 hours of delivery. We will provide instructions for returning the item and getting a replacement.
8. Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to make changes.
10. How can I contact customer service?
You can reach our customer service team via email at [support@thechristmasvibes.com] or through our contact form on the website. We typically respond within 24-48 hours.
11. Do you offer free shipping?
We offer free shipping on orders over $75. Please check our Shipping page for more details on our shipping policy.